The head came to me in perfect condition. As far as how it sounds, I paired this head with its corresponding cab, and it sounds great, perfect 80s hard rock tone, the eq is very sensitive which means you get a wide range of sound. But I have just two complaints. Firstly, for my kind of tone I like more gain, this head has great gain but for my taste I would rather have more gain or a more aggressive gain like an EVH III head, but that's just for my taste. Secondly, although it is a two channel amp, to get to the second channel you have to pull a couple knobs, and it wont sound good because the bass mids and treble are set to sound good distorted, which makes the clean sound sounds a bit off unless you change the eq, which means if you are playing over a backing track it will clean channel is pretty much useless, its much better to have a two channel amp which has a separate bass mids and treble for each channel, so basically this head is really a one channel amp, the second one is useless for me. Overall, this is a fantastic amp head which gives you a perfect 80s hard rock tone, clean channel is good on its own, but has some issues transitioning from distortion to clean which I spoke about. I'm happy with my purchase and its a brilliant amp.